The Department of Home Affairs’ campaign to improve efficiency in its branches is off to a slow start, said Home Affairs Minister Malusi Gigaba, speaking at a media briefing in Pretoria on 23 July. The department’s “War on Queues” campaign was launched in April this year with the intention of reducing the length of time that both foreign nationals and South Africans spend waiting in queues at Home Affairs offices.
Gigaba claimed that there have been signs of progress in some areas, including the development of a monitoring tool to measure the average time it takes for clients to be attended to after being issued a ticket. He also claimed that the average waiting time for clients to be fully processed is 25-30 minutes. Local media reports disputed this.